Important: This privacy policy applies to all services and websites of the mlhd platform. By using the platform, you are considered to have accepted this policy.
1. Introduction
mlhd A trusted online gaming platform for players in Bangladesh. We believe your personal data is a valuable asset, and protecting it is our ethical responsibility.
This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have. mlhdBy registering with -, you agree to this policy.
Privacy protection is not a formality — it sits at the heart of everything we do. From system design and data storage to staff training, privacy is the top priority at every level.
mlhd An internationally licensed online gaming platform. We follow international standards for data protection.
2. What Types of Data Are Collected
mlhd Three types of information are collected:
| Data Type |
Example |
Mandatory? |
| Identity Information |
Full name, date of birth, national ID number |
Yes (for KYC verification) |
| Communication-Related |
Email address, mobile number |
Yes (for account creation) |
| Financial |
Payment methods, transaction history |
Yes (for payments) |
| Technical |
IP address, device information, browser |
Automatically |
| Gaming-Related |
Gaming History & Betting Records |
Automatically |
| Communication Logs |
Support chat records, emails |
When Necessary |
We never store your password in plain text. Passwords are always stored in hashed form and are inaccessible to all staff.
3. How Data Is Collected
mlhd Information is collected in the following ways:
- Directly from you: When completing the registration form, submitting KYC documents, or contacting support.
- Automatically: When you use the platform, certain information is collected automatically through cookies, log files, and tracking technologies.
- From payment providers: During deposits or withdrawals, payment providers share limited transaction verification data.
- From identity verification services: Third-party verification services may be used during the KYC process, and this is subject to strict controls.
Sensitive information (such as copies of national ID) is used solely for KYC verification and stored in encrypted form on secure servers after verification is complete.
4. Purpose of Data Use
The information collected is used for the following purposes:
- Account Management: Account creation, login verification, and maintaining security.
- Service Delivery: Smoothly managing gameplay, deposits, withdrawals, and bonus distributions.
- Identity Verification (KYC): To prevent fraud and ensure legal compliance.
- Customer Support: To resolve issues and handle complaints.
- Contact: To send important updates, transaction confirmations, and promotional offers (where consent has been given).
- Security & Fraud Prevention: To detect suspicious activity and keep the platform secure.
- Analytics & Improvement: To analyze usage patterns and improve your platform experience.
- Legal Compliance: To comply with applicable laws and regulations.
You can opt out of promotional emails or SMS at any time through your settings or by contacting support. However, essential transaction notifications cannot be disabled.
5. Data Sharing Policy
mlhd Your data is never sold. It is shared only in the limited circumstances outlined below:
- Payment Provider: The minimum information required to process a transaction (such as amount and account details).
- KYC Verification Service: With trusted third-party identity verification providers who adhere to strict privacy policies of their own.
- Game Software Provider: Anonymized data required for game operations.
- Legal Authorities: When required by court order or government directive.
- Corporate Changes: In the event of a company merger or acquisition, the new owner will be required to uphold the same privacy policy.
Clear Commitment: mlhd never sells or gives away your personal data to advertisers or data brokers.
6. Cookies & Tracking Technologies
mlhd The platform uses cookies and similar technologies to help enhance your experience.
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Used to remember your preferences (such as language and theme).
- Analytics Cookies: To analyze platform usage. All data is kept anonymized.
Cookies can be managed through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.
The same tracking policy applies when using a mobile app or browser. Mobile device IDs may be used as an alternative to cookies.
7. Security Measures
To Keep Your Data Secure mlhd Multiple layers of security are in place, including:
- SSL/TLS Encryption: All data transfers are secured with industry-standard encryption.
- Encrypted Storage: Sensitive data stored in the database is encrypted.
- Two-Factor Authentication (2FA): Option to enable 2FA for added account security.
- Regular Security Audits: Regular system audits conducted by third-party security experts.
- Limited Access: Only authorized personnel have access to specific data.
- Breach Response Plan: In the event of a security breach, a rapid response plan is in place to take action and notify affected users promptly.
That said, no system is 100% secure. We encourage you to use a strong password and report anything suspicious to us right away.
8. Data Retention Period
Below is a breakdown of how long different types of data are retained:
| Data Type |
Retention Period |
| Account Information (Active) |
For the duration of active account |
| Transaction Records |
5 years (as required by law) |
| KYC Documents |
5 years after account closure |
| Support Contact |
3 years |
| Gaming Logs |
2 Years |
| Marketing Consent |
Until consent is withdrawn |
Once the retention period expires, data is securely deleted or anonymized. If legal obligations require longer retention, you will be notified.
9. Your Rights
mlhdAs a - user, you have the following rights regarding your data:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
Unless required by law, you may request the deletion of your data.
Right to Restrict Processing
You may request that your data be used only for specific purposes.
Data Portability
You may request your data in a readable format.
Right to Object
You may object to the processing of certain data, particularly for marketing purposes.
To exercise these rights support@mlhd.click-. We typically respond within 30 days. For urgent matters, you can also reach us via live chat.
10. Minor Protection
mlhd Strictly not applicable to individuals under 18. We do not knowingly collect data from minors.
If a minor has registered an account by mistake and this comes to our attention or is reported to us, that account and all associated data will be deleted immediately.
If parents suspect that their minor child's information is present on the platform, please contact the support team immediately.
11. Privacy Policy Updates
mlhd This privacy policy may be updated from time to time. When changes are made:
- The "Last Updated" date at the top of the page will be revised.
- For significant changes, you will be notified via email or a platform notification.
- Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
Please review this page regularly to stay up to date with the latest Privacy Policy.