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Responsible Gaming

Let Gaming Be Enjoyable,
Not meant to be understood

Mlhd believes gaming should be for entertainment only. Playing responsibly helps protect both you and your family. We're here for you every step of the way.

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Support Services
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Safety Tools
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18+
Age Restriction
Licensed Platform Self-Exclusion Deposit Limit Age Verification Free Support
Safety Tools

You're in Control

Take control of your gaming habits with mlhd's responsible gaming tools

01
Deposit Limit
Set a maximum deposit limit on a daily, weekly, or monthly basis. Reductions take effect immediately, while increases take effect after 72 hours.
02
Loss Limit
Your session will automatically end once you've lost a set amount. This protects you from significant losses and prevents impulsive decisions in the heat of the moment.
03
Session Time Limit
Set a daily limit on how many hours you play. Once the time is up, the platform will alert you and can end your session if needed.
04
Cooling-Off Period
Need a short break? Suspend your account for anywhere between 24 hours and 6 weeks. You won't be able to log in during this period.
05
Self-Exclusion
If you need to stop gaming for an extended period, Self-Exclusion lets you lock your account for 6 months to 5 years. Once activated, it cannot be reversed.
06
Reality Check
Pop-up notifications will appear at set intervals to remind you how long you've been playing and how much you've won or lost.

What Is Responsible Gaming and Why It Matters

Responsible Gaming means treating gaming as a healthy form of entertainment — not a source of income, and not a way to cope with stress. mlhdis essential for every member of

Online gaming is growing fast in Bangladesh — and so are the risks that come with it. Many people find themselves spending more time and money than they intended. That's why it's important to play responsibly from the start.

mlhdWe are committed to ensuring responsible gaming at mlhd. Our safety tools are free and available to use at any time.

Keep in mind: Gaming means sometimes you win, sometimes you lose. If losses are keeping you up at night or you're going over budget chasing a win — that's a sign something's wrong.

Healthy Gaming vs. Problem Gaming

Take a look at the comparison below and think about which side reflects you:

Healthy Gaming Habits
  • I play for fun
  • I stay within my budget
  • I can easily walk away after a loss
  • I prioritize family and work
  • Gaming is just a small part of life
Signs of Problem Gaming
  • I keep playing to chase my losses
  • I go over my budget
  • I hide my gaming from my family
  • Feeling restless when not playing
  • I borrow money to fund my gaming

Know the Warning Signs

If you or someone you know shows any of the signs below, take action right away:

Overspending
Spending money from living expenses or savings on gaming.
Sleep Problems
Staying up late to play or being unable to sleep due to thoughts about gaming.
Relationship Strain
Repeated arguments with family or friends over gaming.
Neglecting responsibilities
Thinking about gaming while at work or studying.
Mood Changes
Getting extremely angry or upset after a loss.
Privacy
Hiding gaming activity or losses from family members.

How to Set Your Limits

Using the safety tools at mlhd is simple. Just follow the steps below:

1

Log in to your account

Log in to mlhd with your username and password.

2

Go to Account Settings

Click the profile icon in the top right corner and select the "Responsible Gaming" option.

3

Choose your preferred limit

Choose your preferred limit type — deposit, loss, session time, or other — and set the amount or duration.

4

Confirm

Save your changes. Limit reductions take effect immediately. Increases take effect after 72 hours — this is designed to protect you from impulsive decisions.

If you have trouble adjusting your settings, contact our support team via Live Chat or email support@mlhd.click. We're available 24/7 and ready to help.

Check Yourself

Answer the following questions honestly to evaluate your gaming habits:

1. Did you spend more than your gaming budget last month?
2. Do you place larger bets to try to recover your losses?
3. Have family members or people close to you expressed concern about your gaming?

Frequently Asked Questions

Once a self-exclusion is active, it cannot be cancelled before the set period ends. This is intentional — it's designed to prevent impulsive decisions to return. Once the period is over, contact the support team if you'd like to resume playing.

No. A request to increase your deposit limit takes effect after 72 hours. This delay is intentional — to prevent snap decisions made in the moment. Limit reductions, however, take effect immediately.

Cooling Off is a temporary break lasting between 24 hours and 6 weeks. You cannot log in during this period, and your account reactivates automatically once it ends. Self-Exclusion is a longer-term commitment (6 months to 5 years) and requires a deliberate decision to resume after the period is over.

Typically, only the account holder can submit a request. However, if a family member has concerns and can provide evidence that the account holder is struggling, the support team will review the situation and take appropriate action.

Asking for help takes courage, not weakness. The mlhd support team is fully confidential and ready to assist. You can even start a conversation on Live Chat without giving your name. The hardest part is taking that first step — so take it.
Quick Actions
Set Limits Take a Cooling-Off Period Self-Exclusion

You'll need to be logged in to your account to use these tools.

Budget Planner

Set your monthly gaming budget:

Use your income days to review your spending
Need help?

You're not alone. The mlhd support team is available 24 hours a day.

Live Chat: Available anytime
support@mlhd.click
Contact Support
Quick Tips
  • Set a Budget Before You Start
  • Don't treat winnings as income
  • Take a break when gaming feels compulsive
  • Keep your family in the loop about your gaming
  • Accept your losses when you lose

Important Notice: Gaming is strictly for users aged 18 and above. Gaming addiction is a mental health condition. If you feel like you're losing control, don't wait — reach out to the mlhd support team today. Asking for help is an act of courage.

Play responsibly and enjoy the experience

Join mlhd and use our safety tools for a secure gaming experience. Your protection is our priority.

Register Now Log In
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